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Return Info

What is the Returns and Replacement Policy for DisneyStore.com?

DisneyStore.com Returns and Replacement Policy Subject to the exceptions listed below, a full ref...

What is the Return and Exchange Policy for Disney Store and Disney Outlet Store?

Disney Store North America Return Policy Subject to the exceptions listed below, returns and exch...

How do I return my DisneyStore.com order/item?

We’ve made returns easier and more convenient with our new automated returns portal! To start you...

What do I do if I received someone else's order and/or my order is lost/empty package?

Please visit our returns portal to initiate your return or replacement through our automated syst...

How do you handle defective or damaged items?

Defective or damaged merchandise may be returned or replaced. Please visit our returns portal to ...

How do I get a copy of my receipt?

Once your Disney Store order(s) ship from our Distribution Centers, you will receive an Order Con...

Do local Disney Stores have different return policies than Disneystore.com?

Returns of merchandise to the Disney stores will only be accepted for purchases made at a Disney ...

If I return an item purchased with a Disney Gift Card how will I be refunded?

Disney Store Order Refunds that are applied from an order paid with a Disney Gift Card or Disney ...

The item I received is not as pictured online

While we make every effort to ensure that all information displayed on our website is correct, oc...

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