We’ve made returns easier and more convenient with our new automated returns portal! To start your return or replacement, simply visit our Disney Store Returns Portal and follow the step-by-step instructions. You’ll be able to print a prepaid shipping label and track your return every step of the way!
A few helpful notes:
- The portal will guide you on how to return eligible merchandise.
- Select items—including Artwork, Fine Jewelry, electronics, special order merchandise, and any item marked “online return only”—must be shipped back using the portal as these cannot be returned to physical Disney Store locations.
- After completing your return request in the portal, please visit your selected drop off location to return your package.
- Use the original packaging or strong corrugated carton.
- Print label, affix to the package and head to your drop off location as applicable
- Pack and tape your package securely.
- Unless instructed otherwise during the replacement process, you must return the item within 14 days of initiating the return process. Once the returning item is received to our warehouse or taken to one of the drop-off locations, the replacement item will be shipped. Once this occurs, you will receive tracking information via email.
- Please allow 1–2 weeks for processing once your return is received.
If you have any questions, please visit our support page or reach out to our Disney Store Guest Services Team.