Most items ordered via Standard Delivery will arrive within 3-5 business days, personalized items within 1-2 weeks. Exceptions include items shipped from locations other than our main warehouse. Please check the Shipping tab on individual product pages for details. Express Delivery is available for an extra charge. Please allow an extra 1-2 business days for Express Delivery on personalized items.
Depending on when you place your order, your tracking number may take one business day to become active. Once your order has begun processing, changes or cancellations may not be possible. If this occurs, please utilize the Return/Exchange process outlined on your packing slip or contact Guest Services for support. Select a contact option at the bottom of this article.
Valentine's Day Delivery Schedule
Please use the dates below as a guideline for delivery by Thursday, February 13, 2025.
U.S. Addresses (Excluding Alaska & Hawaii and P.O. Boxes) |
|
Standard | Wednesday, February 5, 2025 |
2-Day Express (by 10:00AM PST) | Monday, February 10, 2025 |
Next Day Express (by 10:00AM PST) | Tuesday, February 11, 2025 |
Personalized Standard | Tuesday, February 4, 2025 |
2-Day Personalized Express (by 10:00AM PST) | Friday, February 7, 2025 |
Next Day Personalized Express (by 10:00AM PST) | Monday, February 10, 2025 |
Other Addresses (Including Alaska & Hawaii and P.O. Boxes) |
|
APO/FPO | Tuesday, January 28, 2025 |
P.O. Boxes | Thursday, January 30, 2025 |
U.S. Non-Contiguous States | Thursday, January 30, 2025 |
U.S. Possessions | Thursday, January 30, 2025 |
International | Thursday, January 30, 2025 |
Shipping & Handling Charges
Order value is equal to the subtotal of all items ordered, excluding Gift Cards, and includes all Gift Wrap and Gift Box charges.
Order Value (USD) |
Standard Currently 3-5 business days |
Next Day Express (by 10:00AM PST) |
2-Day Express (by 10:00AM PST) |
Up to $75.00 | $9.95 | $25.95 | $20.95 |
$75.01 - $100.00 | $14.95 | $32.95 | $27.95 |
$100.01 - $500.00 | $24.95 | $39.95 | $34.95 |
$500.01 - $1000.00 | $95.95 | $129.95 | $109.95 |
$1000.01+ | $174.95 | $245.95 | $195.95 |
NOTE: $15.00 will be added to normal express charges for each additional shipping address requested with Express Delivery to AK or HI.
Personalization Delivery Timeframe
Most personalized items ordered via Standard Delivery will arrive within 1-2 weeks. These windows may be extended during peak periods. Customized items, which include customized t-shirts, fleece, bags, watches, mugs, mousepads, and wall décor, may take longer to ship. Please check individual product detail pages for specific delivery schedules. Please allow an extra 1-2 business days for Express Delivery on personalized items.
Other Exceptions and Restrictions
Rural Delivery/APO/FPO/Guam/Puerto Rico/PO Box
Delivery to remote or rural areas may take longer than specified. Items ordered together may ship separately. Express Delivery is not available. There is no delivery on holidays. Disney Store can provide tracking information to initial point of delivery only. Please contact your local USPS or PO Box location or Military mail station for additional tracking information.
International Shipping
The United Kingdom and the European Union have recently introduced new tax laws for international shipments. Our Disney Store Cast Members are actively working to meet these new requirements, but we are unable to accept new orders shipping to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. We appreciate your patience as we work to ensure a seamless and magical shopping experience! Please visit disneystore.eu where you may shop online and find a local Disney store.
Guests placing orders shipping to India are invited to visit Disney Store.in for a wide assortment of Disney, Pixar, Marvel, and Star Wars merchandise.
Charges
The cost to ship internationally varies and depends on the size and destination of the shipment. Your total shipping charges (US dollars) will appear during the Checkout process, before payment is entered. For more information about international shipping, contact Guest Services by selecting a contact option at the bottom of this article.
Restrictions
We are unable to ship to a PO Box location for any U.S. Territory or international address. Express Delivery is not available. Please be advised that we are unable to ship to the following countries or geographical areas: Afghanistan, Albania, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Ascension Island (UK), Azerbaijan, Bahamas, Bangladesh, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia, Botswana, Bouvet Island (Norway), Brazil, British Indies Chagos, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cameroon, Caroline Islands, Cayman Islands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo (Democratic Republic of), Congo, Crimea & Sevastopol, Croatia, Cuba, Czech Republic, Djibouti, Egypt, El Salvador, Equatorial Guinea, Estonia, Eswatini, Ethiopia, Falkland Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Greece, Grenada, Guadeloupe, Guinea-Bissau, Heard & McDonald Islands (Australia), Herzegovina, Honduras, Hungary, India, Indonesia, Iran, Iraq, Jamaica, Jan Meyen Island (Norway), Johnston Island (US), Kazakhstan, Kosovo, Kyrgyzstan, Lao Peoples Democratic Republic (previously Laos), Latvia, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mayotte, Mexico, Midway Islands (US), Moldova, Montserrat, Mozambique, Myanmar, Nauru, Nepal, Nicaragua, Niger, Nigeria, Niue, North Korea, Norway, Pakistan, Paraguay, Pitcairn Island (UK), Romania, Russia, Rwanda, Saint Helena (UK), Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia & Montenegro (previously Yugoslavia), Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, Sudan, Svalbard and Jan Mayen, Switzerland, Syria, Taiwan, Tajikistan, Tanzania (United Republic of), Thailand, Togo, Tokelau (New Zealand), Trinidad and Tobago, Tristan Da Cunna (UK), Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Uganda, Ukraine, Uzbekistan, Venezuela, Vietnam, Virgin Islands, Wake Island (US), Western Sahara, Yemen, Zambia, Zimbabwe.
Who Pays for Duties and Taxes?
Our prices do not include duties, value-added taxes or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office. Please keep this in mind when shipping a gift item to a destination outside the U.S. You may be contacted by your local carrier prior to delivery, to settle any outstanding duties, taxes or fees.
Customs
For goods shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; manuals, instructions and safety warnings may not be in destination country languages; the goods and accompanying materials may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the goods may not conform to destination country voltage (requiring use of an adapter or converter). You are responsible for assuring the goods can be lawfully imported to the destination country. When ordering from us, the recipient is the importer of record and must comply with all laws and regulations of the destination country.