DisneyStore.com
Returns and Replacement Policy
Subject to the exceptions listed below, a full refund for purchases made on DisneyStore.com will be provided to the purchaser in the same form of payment that was used for the purchase within 30 days of the shipping date, provided that refunds to a card account will only be provided to the original card account used for the purchase if such account is valid. If the original card account is no longer valid, a refund will be issued in the form of a Merchandise Credit. Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached. No returns or replacements will be accepted if the merchandise has been used or worn.
Returns and replacements will not be accepted for items purchased at Walt Disney World® Resort, Disneyland® Resort, World of Disney® locations, Disney Vacation Club locations, Disney Cruise Line®Ships, Aulani, a Disney Resort and Spa, and Ghirardelli Soda Fountain & Chocolate Shop in Hollywood, California.
Gift Returns
Gift Returns will receive a Merchandise Credit for the full purchase price if returned
within 30 days of the shipment date.
Returns or Replacements
We’ve made returns easier and more convenient with our new automated returns portal! To start your return or replacement, simply visit our Disney Store Returns Portal and follow the step-by-step instructions. You’ll be able to print a prepaid shipping label and track your return every step of the way!
Special Products and Exceptions
Merchandise purchased between November 1st and December 25th will be accepted for return through January 25th or 30 days from the shipment date, whichever is later. Merchandise purchased after December 25th is subject to the terms stated above. Limited Edition items, Collectible/Trading Cards, Mystery/Blind Boxes, Beauty items, Personalized, Customized, Create Your Own or Special Order merchandise, and merchandise marked "As Is", "All Sales Final" or "No refunds, exchanges or returns" or similar language, Gift Wrap and Shipping/Handling Fees may not be returned or replaced.
MagicBands and MagicBand+ may not be returned or replaced.
Memberships are non-refundable, non-transferable, may not be redeemed for cash or converted to Merchandise Credits.
A Disney Gift Card is not redeemable for cash. Please provide required proof of purchase to replace or cancel a lost, stolen or damaged Disney Gift Card. Certain restrictions apply. Please refer to Disney Gift Cards Frequently Asked Questions for details.
Price adjustments will be provided in the form of a one-time use promotional code on merchandise purchased from Disney Store within 7 days from the shipping date. Price adjustments are not valid on Magical Rush or Deal of the Day Merchandise. To request a price adjustment on qualifying purchases click here. Please be sure to include your Order Number and Item Number in your request.
Gift with Purchase or Purchase with Purchase items must accompany the original purchased item when returned.
Returns or replacements of merchandise purchased from DisneyStore.com can be made to any
Disney Store or Disney Store outlet locations in the United States within 30 days of the shipping date, in accordance with the In-Store Return Policy, except the following items, which must be returned to DisneyStore.com: Artwork, Fine Jewelry, electronics, special order merchandise and any item designated as “online return only” or similar language. All returns or replacements made at a Disney Store or Disney Store Outlet must have the original receipt with the merchandise to be returned or replacement. Merchandise purchased on DisneyStore.com cannot be returned or replaced at any Disney Parks and Resorts retail locations.
Merchandise purchased online by PayPal™, or other form of tender will, subject to the terms stated above, be refunded as a Merchandise Credit. Merchandise purchased online using multiple forms of tender may only be returned directly to Disney Store.
This Disney Store Returns and Replacements Policy is subject to change, for any or no reason, from time to time in Disney Store's sole discretion without advance notice to its
Guests.