Frequently Asked Questions:
Purchasing a Disney Gift Card eGift
Redeeming a Disney Gift Card eGift
or see Disney Gift Card Frequently Asked Questions
Purchasing a Disney Gift Card eGift
How can I purchase a Disney Gift Card eGift?
Purchasing a Disney Gift Card eGift is as simple as purchasing any other product at Disney Store. Choose your desired denomination, fill out the personalization information, provide a valid email address for delivery and then add it to your Shopping Cart, then proceed to Checkout.
How do I pay for a Disney Gift Card eGift?
You may use your credit card or Disney Rewards Redemption Card to purchase your Disney Gift Card eGift as you would with any other item at Disney Store.
Can I purchase a new Disney Gift Card or Disney Gift Card eGift using another Disney Gift Card eGift, a Disney Gift Card, or a Disney Rewards Redemption Card?
You can purchase a Disney Gift Card eGift by using a Disney Rewards Redemption Card. However, you cannot purchase a Disney Gift Card eGift using another Disney Gift Card eGift, a Disney Gift Card.
Can I purchase other merchandise at the same time as a Disney Gift Card eGift?
Yes, as long as your method of payment is not a Disney Gift Card eGift, a Disney Gift Card. Please Note: When you purchase a Disney Gift Card eGift in the same order as other merchandise, you will not be eligible for Free Shipping promotions.
Please Note: When you purchase a Disney Gift Card eGift in the same order as other merchandise, because it requires shipment to more than one address (an email address is considered a separate shipment address), you will not be eligible for Free Shipping promotions.
Can I purchase more than one Disney Gift Card eGift per order?
You may purchase multiple Disney Gift Card eGifts of different artwork/denomination combinations in a single order.
How is the Disney Gift Card eGift sent to the recipient?
After you order a Disney Gift Card eGift at Disney Store, we will email the eGift to the recipient email address you provide usually within a business day. In addition, we will send you an email confirming that the eGift has been sent. Please retain your confirmation email for your records as your proof of purchase! Please visit disneygiftcard.com/info for more information on where the Disney Gift Card can be used. Please Note: Verification with your financial institution may cause a delay in the delivery time.
Please note: Verification with your financial institution may cause a delay in the delivery time.
Will I be charged tax or shipping when ordering a Disney Gift Card eGift?
No, the Disney Gift Card eGift is non-taxable. Also, there is no shipping charge for eGifts.
Will any discounts apply when I purchase a Disney Gift Card eGift?
No, discounts do not apply when you purchase a Disney Gift Card eGift.
What denominations of the Disney Gift Card eGift are available for purchase?
Disney Gift Card eGifts may be purchased in $25 increments up to $150 plus denominations of $200, $250, $300 and $500.
Whom do I contact if I have a problem with my Disney Gift Card eGift?
For general Disney Gift Card questions, please visit DisneGiftCard.com/ContactUs or call the toll-free number on the back of your card. For questions on your Disney Gift Card eGift Order from Disney Store, please select a contact option at the bottom of this article to reach out to the Disney Store Guest Services team.
Can a Disney Gift Card eGift be purchased internationally?
Yes, but please see our list of restricted countries where orders may not be shipped. Disney Gift Card eGifts are currently only available for use at select locations within the US, Canada and Puerto Rico. Please visit DisneyGiftCard.com/Info for details on participating locations.
Redeeming a Disney Gift Card eGift
Where can I use my Disney Gift Card/Disney Gift Card eGift?
The Disney Gift Card can be used for purchases at participating locations such as:
Walt Disney World® Resort
Disneyland® Resort
Disney store locations in the US, Canada, and Puerto Rico
disneystore.com
Disney Cruise Line
Aulani, Disney Resort & Spa
Disney's Vero Beach Resort
Disney's Hilton Head Island Resort
Adventures by Disney®
Disney on Broadway*
Whereas the Disney Gift Card is redeemable for practically all things Disney, at this time, the Disney Gift Card cannot be redeemed for a Disney+ subscription.
Should you have any questions regarding acceptance of the Disney Gift Card at a particular location, or if redemption is valid for a particular product or service, please check with the location prior to your transaction.
*To redeem, please visit DisneyOnBroadway.com/GiftCards to submit your request. The Disney Gift Card may also be redeemed in-person at the New Amsterdam Theatre ONLY for tickets to ALADDIN and THE LION KING and for merchandise purchases at the New Amsterdam Theater..
How do I redeem my Disney Gift Card eGift?
The Disney Gift Card eGift can be used at select locations at Walt Disney World® Resort, Disneyland® Resort and Disney Cruise Line® by presenting the eGift to Cast Members for purchases. Online, simply enter the account number and EAN, where applicable. Please visit DisneyGiftCard.com/Info for full details.
What if my purchase total is less than the amount of my Disney Gift Card eGift?
Any unused portion will remain on your Disney Gift Card eGift and can be used toward a future purchase.
What if my purchase total is more than the amount of my Disney Gift Card eGift?
On Disney Store, you may apply up to five (5) Disney Gift Cards and/or Disney Gift Card eGifts towards your order at checkout. If additional funds are required for purchase, you must provide additional valid payment method(s).
Can I redeem my Disney Gift Card eGift for cash instead of merchandise?
The Disney Gift Card is not redeemable for cash unless required by law. Gift card cash-out laws differ in each state.
How do I know the balance on my Disney Gift Card eGift?
Check your balance here (DisneyGiftCard.com/CheckBalance) or call the toll free number toward the bottom of your Disney Gift Card eGift email.
What if I lose my Disney Gift Card eGift?
Lost, stolen or corrupted Disney Gift Card eGifts will not be canceled or replaced without the required proof of purchase. Certain restrictions apply. To contact us for details, please select a contact option at the bottom of this article. Please retain your email containing your Disney Gift Card eGift for your records as proof of purchase.
Can I add money to my current Disney Gift Card eGift?
Yes! A Disney Gift Card can be reloaded for any amount between $5 - $1,000 provided the total gift card balance does not exceed $1,000. A Disney Gift Card can be reloaded at any Disney location that sells Disney Gift Cards. Online reloads are not available at this time.
If I return an item purchased with a Disney Gift Card eGift, how will I be refunded?
All returns and exchanges are subject to our standard Return/Exchange policy. Please contact the location where the purchase was made. They will explain their return policy, which will differ by location.
Does my Disney Gift Card/Disney Gift Card eGift have an expiration date?
The Disney Gift Card does not expire. You can also reload your Disney Gift Card for any amount between $5-$1,000 at any Disney location that sells Disney Gift Cards.