{"article":{"id":5610246543507,"url":"https://unifiedretail.zendesk.com/api/v2/help_center/en-us/articles/5610246543507.json","html_url":"https://support.disneystore.com/hc/en-us/articles/5610246543507-Contact-Us","author_id":375598139534,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1813,"vote_count":4327,"upvote_count":1257,"downvote_count":3070,"section_id":5610072147219,"created_at":"2022-04-18T21:03:00Z","updated_at":"2026-10-28T03:24:57Z","name":"Contact Us","title":"Contact Us","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-06T20:19:37Z","user_segment_id":null,"permission_group_id":337407,"content_tag_ids":[],"label_names":["ph","em","rel","rt","help","li","tax exempt"],"body":"<p tabindex=\"0\"><strong>Checking on your order? </strong><a href=\"https://www.disneystore.com/order-status/\" target=\"_blank\" rel=\"noopener noreferrer\">Click here</a><br><br>Disney Store’s Virtual Assistant is always here to help! To access the Virtual Assistant click on the chat icon on the bottom right of your screen.</p><p tabindex=\"0\">Still need help? Our Cast Members are here to help. Email us at <a href=\"mailto:guest.services@disneystore.com\" target=\"_blank\" rel=\"noopener noreferrer\">guest.services@disneystore.com</a><br><br>Phone assistance - <br>Within the United States <a href=\"tel:800%20328%200368\">(800) 328-0368</a><br>Para ayuda en español <a style=\"background-color: #ffffff;\" href=\"tel:800%20328%200899\">(800) 328-0899</a><br>Outside the United States <a href=\"tel:001%20(407)%20827-7044\">001 (407) 827-7044</a></p><p tabindex=\"0\">For information about your local Disney Store call <a href=\"tel:866%20902-2798\">(866) 902-2798</a></p><p class=\"lightbox-end\" tabindex=\"0\">Our Cast Members are available Monday through Friday from 7:00 AM to 11:00 PM CST, Saturday from 9:00 AM to 5:30 PM CST and Sunday from 9:00 AM to 5:30 PM CST.</p>","user_segment_ids":[]}}