{"article":{"id":5610081787027,"url":"https://unifiedretail.zendesk.com/api/v2/help_center/en-us/articles/5610081787027.json","html_url":"https://support.disneystore.com/hc/en-us/articles/5610081787027-How-do-you-handle-defective-or-damaged-items","author_id":375598139534,"comments_disabled":false,"draft":false,"promoted":false,"position":5,"vote_sum":-143,"vote_count":475,"upvote_count":166,"downvote_count":309,"section_id":5610094909715,"created_at":"2022-04-18T20:58:43Z","updated_at":"2026-10-28T01:28:20Z","name":"How do you handle defective or damaged items?","title":"How do you handle defective or damaged items?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-11-11T03:00:01Z","user_segment_id":null,"permission_group_id":337407,"content_tag_ids":[],"label_names":["ph","em","broken","replacement","ripped","damaged","torn","broke","wrong size","damage","destroyed","cracked","quality issue"],"body":"<p>Defective or damaged merchandise may be returned or replaced. <span data-teams=\"true\">Please visit our <a href=\"https://returns.narvar.com/disneystore/returns?locale=en_US\">returns portal</a> to initiate your return or replacement through our automated system.</span></p>","user_segment_ids":[]}}